:root{
  --navy:#173f66; --navy-2:#1f5385; --teal:#2f6fa3; --teal-d:#245a86; --mint:#e8f0f7; --orange:#b45f14; --orange-d:#94500f; --green:#5c8a2e;
  --ink:#1c2a39; --muted:#5b6b7b; --line:#dbe4ea; --bg:#ffffff; --bg-soft:#f4f8fa;
  --warn:#b45309; --danger:#b42318; --ok:#16794c;
  --radius:12px; --shadow:0 6px 24px rgba(11,46,79,.09);
  --font:system-ui,-apple-system,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;
}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;font-family:var(--font);color:var(--ink);background:var(--bg);line-height:1.6;-webkit-text-size-adjust:100%}
img{max-width:100%;height:auto}
a{color:var(--teal-d)}
h1,h2,h3{line-height:1.2;color:var(--navy);margin:0 0 .5em}
h1{font-size:clamp(2rem,5vw,3.2rem)} h2{font-size:clamp(1.5rem,3.2vw,2.1rem)} h3{font-size:1.15rem}
p{margin:0 0 1em}
.wrap{max-width:1120px;margin:0 auto;padding:0 20px}
.skip{position:absolute;left:-999px;top:0;background:#fff;padding:8px 12px;z-index:100}
.skip:focus{left:8px;top:8px}

/* header */
.site-header{position:sticky;top:0;z-index:50;background:#fff;border-bottom:1px solid var(--line)}
.site-header .wrap{display:flex;align-items:center;justify-content:space-between;gap:16px;min-height:88px}
.brand{font-weight:800;font-size:1.15rem;color:var(--navy);text-decoration:none;letter-spacing:-.01em;display:flex;align-items:center;gap:10px}
.brand img{height:74px;width:auto;display:block}
.brand small{font-weight:600;color:var(--muted)}
.brand span{color:var(--teal)}
.nav{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.nav a{color:var(--ink);text-decoration:none;padding:8px 12px;border-radius:8px;font-weight:600;font-size:.95rem}
.nav a:hover,.nav a[aria-current="page"]{background:var(--mint);color:var(--teal-d)}
.nav a.btn{margin-left:4px;color:#fff}
.nav a.btn:hover{background:var(--teal-d);color:#fff}
.menu-btn{display:none;background:none;border:1px solid var(--line);border-radius:8px;padding:8px 12px;font:inherit;font-weight:600;color:var(--navy)}
@media(max-width:860px){
  .menu-btn{display:block}
  .nav{display:none;position:absolute;left:0;right:0;top:88px;background:#fff;border-bottom:1px solid var(--line);padding:12px 20px;flex-direction:column;align-items:stretch}
  .nav.open{display:flex}
  .nav a{padding:12px}
}

/* buttons */
.btn{display:inline-block;background:var(--teal);color:#fff;border:0;border-radius:10px;padding:12px 20px;font:inherit;font-weight:700;text-decoration:none;cursor:pointer;text-align:center}
.btn:hover{background:var(--teal-d)}
.btn:disabled{opacity:.6;cursor:not-allowed}
.btn.accent{background:var(--orange)}
.btn.accent:hover{background:var(--orange-d)}
.btn.secondary{background:#fff;color:var(--navy);border:1.5px solid var(--navy)}
.btn.secondary:hover{background:var(--bg-soft)}
.btn.ghost{background:transparent;color:var(--teal-d);padding:8px 12px}
.btn.danger{background:var(--danger)}
.btn.small{padding:7px 12px;font-size:.88rem;border-radius:8px}

/* hero / sections */
.hero{background:linear-gradient(135deg,var(--navy) 0%,var(--navy-2) 60%,#1a5a8a 100%);color:#fff;padding:72px 0 80px}
.hero h1{color:#fff;max-width:18ch}
.hero p.lead{font-size:1.2rem;max-width:56ch;color:#d7e6f2}
.hero .actions{display:flex;gap:12px;flex-wrap:wrap;margin-top:24px}
.hero .btn.secondary{background:transparent;color:#fff;border-color:#fff}
.hero .btn.secondary:hover{background:rgba(255,255,255,.12)}
.page-hero{background:var(--bg-soft);padding:48px 0 36px;border-bottom:1px solid var(--line)}
.page-hero p{max-width:65ch;color:var(--muted);font-size:1.1rem;margin:0}
section.block{padding:60px 0}
section.soft{background:var(--bg-soft)}
.eyebrow{color:var(--teal-d);font-weight:800;text-transform:uppercase;letter-spacing:.08em;font-size:.8rem;margin-bottom:8px}
.grid{display:grid;gap:20px}
.grid.cols-3{grid-template-columns:repeat(auto-fit,minmax(260px,1fr))}
.grid.cols-2{grid-template-columns:repeat(auto-fit,minmax(320px,1fr))}
.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:24px;box-shadow:var(--shadow)}
.card h3{margin-bottom:.4em}
.card p:last-child{margin-bottom:0}
.checklist{list-style:none;padding:0;margin:0}
.checklist li{padding-left:28px;position:relative;margin-bottom:8px}
.checklist li::before{content:"✓";position:absolute;left:0;color:var(--teal);font-weight:800}
.pill-list{display:flex;flex-wrap:wrap;gap:10px;list-style:none;padding:0;margin:0}
.pill-list li{background:var(--mint);color:var(--teal-d);padding:8px 16px;border-radius:999px;font-weight:600}
.steps{counter-reset:s;display:grid;gap:20px;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));padding:0;list-style:none}
.steps li{counter-increment:s;background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:24px}
.steps li::before{content:counter(s);display:grid;place-items:center;width:36px;height:36px;border-radius:50%;background:var(--teal);color:#fff;font-weight:800;margin-bottom:12px}
.cta-band{background:var(--navy);color:#fff;text-align:center;padding:56px 0}
.cta-band h2{color:#fff}
.cta-band p{color:#d7e6f2}
details{border:1px solid var(--line);border-radius:10px;padding:14px 18px;margin-bottom:10px;background:#fff}
summary{cursor:pointer;font-weight:700;color:var(--navy)}
details p{margin:10px 0 0}

/* footer */
.site-footer{background:#0f2c48;color:#c7d6e3;padding:44px 0 28px;font-size:.95rem}
.site-footer a{color:#e6f5f4}
.site-footer h3{color:#fff;font-size:1rem}
.site-footer .cols{display:grid;gap:28px;grid-template-columns:repeat(auto-fit,minmax(200px,1fr))}
.site-footer ul{list-style:none;padding:0;margin:0}
.site-footer li{margin-bottom:6px}
.legal{border-top:1px solid #29496a;margin-top:28px;padding-top:18px;font-size:.85rem}

/* forms */
form .row{display:grid;gap:16px;grid-template-columns:repeat(auto-fit,minmax(220px,1fr))}
label{display:block;font-weight:600;margin:0 0 6px;font-size:.92rem}
input,select,textarea{width:100%;font:inherit;padding:11px 12px;border:1.5px solid var(--line);border-radius:10px;background:#fff;color:var(--ink)}
input:focus,select:focus,textarea:focus{outline:3px solid #b6e3e1;border-color:var(--teal)}
textarea{min-height:110px;resize:vertical}
.field{margin-bottom:16px}
.hp{position:absolute;left:-9999px;height:0;overflow:hidden}
.msg{padding:12px 14px;border-radius:10px;margin:12px 0;font-weight:600}
.msg.ok{background:#e7f6ee;color:var(--ok)}
.msg.err{background:#fdecea;color:var(--danger)}
.hint{color:var(--muted);font-size:.88rem;margin-top:4px}

/* portal + admin app shell */
.app-body{background:var(--bg-soft);min-height:100vh}
.app-top{background:#fff;border-bottom:1px solid var(--line)}
.app-top .wrap{display:flex;align-items:center;justify-content:space-between;min-height:60px;gap:12px;flex-wrap:wrap}
.app-top .who{color:var(--muted);font-size:.9rem}
.auth-box{max-width:440px;margin:48px auto}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin:24px 0 20px;overflow-x:auto}
.tabs button{background:none;border:0;padding:12px 16px;font:inherit;font-weight:700;color:var(--muted);cursor:pointer;border-bottom:3px solid transparent;white-space:nowrap}
.tabs button[aria-selected="true"]{color:var(--teal-d);border-bottom-color:var(--teal)}
.badge{display:inline-block;min-width:20px;padding:0 7px;border-radius:999px;background:var(--danger);color:#fff;font-size:.75rem;font-weight:800;line-height:20px;text-align:center;margin-left:6px}
.chat{background:#fff;border:1px solid var(--line);border-radius:var(--radius);display:flex;flex-direction:column;height:min(60vh,560px)}
.chat-log{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:10px}
.bubble{max-width:78%;padding:10px 14px;border-radius:14px;background:var(--bg-soft);align-self:flex-start;white-space:pre-wrap;word-wrap:break-word}
.bubble.me{background:var(--teal);color:#fff;align-self:flex-end}
.bubble time{display:block;font-size:.72rem;opacity:.75;margin-top:4px}
.chat-form{display:flex;gap:8px;padding:12px;border-top:1px solid var(--line)}
.chat-form textarea{min-height:44px;height:44px}
.photo-grid{display:grid;gap:14px;grid-template-columns:repeat(auto-fill,minmax(170px,1fr))}
.photo{background:#fff;border:1px solid var(--line);border-radius:10px;overflow:hidden;font-size:.85rem}
.photo img{width:100%;height:130px;object-fit:cover;display:block;background:var(--bg-soft)}
.photo .meta{padding:8px 10px}
.photo .file{height:130px;display:grid;place-items:center;background:var(--bg-soft);font-weight:800;color:var(--muted)}
table{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line);border-radius:10px;overflow:hidden}
th,td{padding:10px 12px;text-align:left;border-bottom:1px solid var(--line);vertical-align:top;font-size:.92rem}
th{background:var(--bg-soft);color:var(--navy)}
.table-scroll{overflow-x:auto}
.status{display:inline-block;padding:2px 10px;border-radius:999px;font-size:.78rem;font-weight:800;background:var(--mint);color:var(--teal-d);text-transform:capitalize}
.status.cancelled,.status.lost{background:#fdecea;color:var(--danger)}
.status.requested,.status.new,.status.reschedule_requested{background:#fff4e0;color:var(--warn)}
.status.completed,.status.won{background:#e7f6ee;color:var(--ok)}
.split{display:grid;gap:20px;grid-template-columns:280px 1fr}
@media(max-width:820px){.split{grid-template-columns:1fr}}
.list{background:#fff;border:1px solid var(--line);border-radius:var(--radius);max-height:70vh;overflow-y:auto}
.list button{display:block;width:100%;text-align:left;background:none;border:0;border-bottom:1px solid var(--line);padding:12px 14px;font:inherit;cursor:pointer}
.list button:hover,.list button[aria-current="true"]{background:var(--mint)}
.list small{display:block;color:var(--muted)}
dialog{border:0;border-radius:14px;padding:24px;box-shadow:0 20px 60px rgba(0,0,0,.3);max-width:440px;width:calc(100% - 32px)}
dialog::backdrop{background:rgba(8,35,61,.5)}
.hidden{display:none!important}
.row-actions{display:flex;gap:8px;flex-wrap:wrap}
@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}}

/* trust bar */
.trust{background:var(--mint);border-bottom:1px solid var(--line)}
.trust ul{list-style:none;margin:0;padding:16px 0;display:flex;flex-wrap:wrap;justify-content:space-between;gap:10px 24px}
.trust li{color:var(--navy);font-size:.95rem}
.trust strong{color:var(--teal-d)}
@media(max-width:600px){.trust ul{display:grid;grid-template-columns:1fr 1fr}}